Introduction

This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Audience

The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.

Prerequisites

This course requires that students meet the following prerequisites:

• Fundamental knowledge of network technologies including DNS and firewall technologies.
• Experience administering Exchange Server 2007.
• Experience with the Windows Server 2003 operating system.
• Experience with Active Directory directory service in Windows Server 2003.
• Experience with managing backup and restore on Windows Servers.
• Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.
• Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup

At Course Completion

After attending this course, students will be able to:

• Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers.
• Monitor and troubleshoot client performance and connectivity.
• Identify and resolve issues related to access of resources and messages.
• Monitor and troubleshoot mail flow.
• Monitor and troubleshoot Mailbox servers.
• Monitor and troubleshoot external and additional services.
• Identify trends in a messaging system.

Course Outline

Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting

After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.

Lab: Introduction to Exchange Server Monitoring and Troubleshooting

• Developing a Monitoring and Troubleshooting Process

Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity

After completing this unit, students will be able monitor and troubleshoot mail flow.

Lab: Monitoring and Troubleshooting Client Performance and Connectivity

• Monitoring Client Connectivity
• Troubleshooting AutoDiscover Issues
• Troubleshooting a Client Access Server Issue

Unit 3: Troubleshooting Access to Resources and Messages

After completing this unit, students will be able to troubleshoot access to resources and messages.

Lab: Troubleshooting Access to Messaging Contents

• Troubleshooting a Public Folder Access Issue
• Troubleshooting a Calendaring Issue
• Troubleshooting an Outlook Web Access Issue

Unit 4: Monitoring and Troubleshooting Mail Flow

After completing this unit, students will be able to monitor and troubleshoot mail flow.

Lab: Monitoring and Troubleshooting Mail Flow

• Configuring MOM to Monitor Message Flow
• Troubleshooting Internet E-Mail Delivery
• Troubleshooting Spam Filtering
• Troubleshooting Outbound Internet E-mail Delivery

Unit 5: Monitoring and Troubleshooting Mailbox Servers

After completing this unit, students will be able to monitor and troubleshoot mailbox servers.

Lab: Monitoring and Troubleshooting Mailbox Servers

• Configuring the monitoring of Mailbox servers
• Troubleshooting a Mailbox Logon Issue
• Troubleshooting a Hard Disk Failure
• Troubleshooting a Mailbox Database Mounting Issue

Unit 6: Monitoring and Troubleshooting External and Additional Services

After completing this unit, students will be able to monitor and troubleshoot external and additional services.

Lab: Monitoring and Troubleshooting External and Additional Services

• Configuring the Monitoring of External Services
• Troubleshooting an External Services Dependency for Exchange Server 2007
• Discussion: Impact of External and Additional Services on Exchange Environments

Unit 7: Identifying Trends in a Messaging System

After completing this unit, students will be able to identify and address trends in a messaging system.

Lab: Identifying Trends in a Messaging System

• Evaluating Messaging Reports
• Recommending Configuration Changes

Course Materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

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